Support
Outsourced e-commerce customer support
A dedicated team answers your customers for you, following your rules. It is available 24/7 and specialized in dropshipping and online brands.
Get my free quoteWhat the team handles
Customer requests
Questions about products, delivery or an order: the team replies following your guidelines.
Order tracking
Your customers know where their parcel is without you stepping in.
Refunds and returns
Requests are handled according to your return policy.
Disputes
Sensitive situations are handled with the tone and limits you have defined.
Multilingual team
Your customers are served in their language. Tell us which languages you need when you ask for a quote.
Getting set up
Step 1
Your rules
Return policy, brand tone, cases to escalate to you: we collect your guidelines.
Step 2
Setup
We configure access to your tools and prepare template answers.
Step 3
Launch
The team starts answering your customers.
Step 4
Adjustments
We refine the guidelines based on your customers’ real requests.
What our clients say
« Lynkevo revolutionized our customer service. In 3 months, our response time dropped by 80% and our customer satisfaction went from 70% to 98%. An exceptional team that truly understands e-commerce challenges. »
Founder · Niche: Fashion & Beauty
« During our sales peaks, Lynkevo perfectly manages the influx of requests. Their responsiveness and professionalism allow us to maintain a premium customer experience even during high season. »
E-commerce Director · Niche: Technology
Frequently asked questions
Is the team really available 24/7?
Yes, the dedicated team is available 24 hours a day, 7 days a week.
Who decides what is said to my customers?
You do. The team applies your rules: return policy, brand tone and cases to escalate to you.
Do you only work with dropshipping stores?
We specialize in dropshipping and online brands. Describe your business and we tell you whether we are a good fit.
Which languages can my customers write in?
The team is multilingual. Tell us your customers’ languages when you ask for a quote.
How is the price calculated?
It depends on your volume of requests and your needs. The quote is free and we reply within 24 hours.
Let’s talk about your project
Describe your business and what you expect. We reply within 24 hours with a free quote.